Dealroom to KYC/AML Workflow
From first contact to compliance sign-off
This guide explains how a buyer inquiry moves from the dealroom into the CRM deal and through the KYC/AML process after agreement.
Buyer inquiry creates a dealroom
When a buyer contacts a listing, a dealroom opens automatically for secure communication.
- Buyer submits contact from the listing
- Dealroom appears in the Dealrooms list
- Chat and document sharing are available
Tip: Reply quickly to keep the buyer engaged.
Qualify the request
Use chat, visits, and notes to confirm intent and gather context.
- Ask about timing and financing
- Log visits and activities
- Request initial proof if needed
Tip: Keep everything inside the dealroom for a clean audit trail.
Track in CRM
Add the dealroom to the CRM pipeline to create the deal and contacts.
- Use Track in CRM from the dealroom
- Contacts are linked to the deal
- Deal status and checklist become available
Tip: Do this once the lead is serious or after the first visit.
Align terms and status
Negotiate price and conditions and keep the deal status aligned.
- Record offers and counteroffers
- Confirm financing details
- Request required documents in the dealroom
Tip: Update the deal stage whenever a milestone is reached.
Start KYC/AML
After agreement, start the KYC process from the dealroom or CRM deal.
- KYC process is created and linked
- Parties are added and progress tracked
- KYC status is visible in the dealroom
Tip: Start KYC before contract drafting to avoid delays.
Collect compliance documents
Invite parties, request IDs and ownership documents, and review submissions.
- Collect identity and ownership evidence
- Request source of funds if required
- Approve or reject documents in KYC
Tip: Use the CRM checklist to track open items.
Complete compliance and proceed
Finalize KYC, generate the report, and move to contract or signing.
- Mark KYC as complete
- Generate the PDF report if needed
- Advance the deal to due diligence or signing
Tip: Keep the audit trail for regulatory checks.